Contact SimpliSafe Customer Service
SimpliSafe Phone Numbers and Emails
Toll-Free Number:
-
(800) 301-3759Change Payment Method
Customer Service:
-
(800) 920-2420United Kingdom
-
(888) 910-1215
-
(888) 910-1458
SimpliSafe Emails:
General Info
Legal
Opt-Out Of Agreement to Arbitrate
Contact Information
SimpliSafe Website:
SimpliSafe Help Center:
Corporate Office Address:
SimpliSafe, Inc.
294 Washington Street, 9th Floor
Boston,
Massachusetts
02108
United States
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00 am - 12:00 am
How Good is SimpliSafe's Customer Service?
Summary of SimpliSafe Customer Service Calls
506
TOTAL
CALLS
CALLS
04:21
AVG CALL
DURATION
DURATION
24%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SimpliSafe?
Product/ Service Question:
- “Security system certificate #”
- “Require system”
- “System faults”
Request for Information Question:
- “Need support With sensor”
- “I need assistance, changing my code”
- “Technical support”
Payments and Charges Question:
- “To talk about bill”
- “Billing questions”
- “Change payment method”
Activation/ Cancellation Question:
- “I need to cancel our service with SimpliSafe.”
- “Deactivate account at 1043 Ada Muskegon”
- “Cancel”
Staff Question:
- “New service”
- “Set up service”
- “Customer service”
Account Question:
- “Won't take my password”
- “Forgot pin”
- “New account”
Return/ Replace Question:
- “Battery replacement”
- “Authorization to return new sistem”
- “Return siren”
Shipping and Delivery Question:
- “Haven't received my order I paid for 2-day shipment”
- “Did not receive delivery as stated by email”
- “I'm having a hard time with the Kern county sheriff's they. They are not following up with the person on tape and I have the name of the person on camera. Can't get them to call me back or give me a police report number.”
Cards Question:
- “Change credit card number”
- “My credit card was compromised and my bank blocked the vard”
- “New credit card”
Website/ Application Question:
- “App troubleshooting”
Refund Question:
- “Refund”
Other Question:
- “Sensors on responsive”
- “Help setup”
- “One of my sensors is not responding and I can not figure out why.”
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SimpliSafe