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Product reliabilty

1.4
My system seems to have one item every other month go bad. First door sensor, them siren, then another door sensor, then camera Ann now another door sensor. Since I dealt with various systems while working as a security system inspector for El Paso County, Colorado this is a joke. Why does this happen? Estimated replacement time for items gone bad is usually 10 to 14 BUSINESS days.

User's recommendation: Go with another system.

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#4404821 Review #4404821 is a subjective opinion of poster.
Location
Linn, Missouri
Pros
  • It work well
  • When it works
Cons
  • Items fail every other month
Loss
$700
Preferred solution
I would like my system to work properly instead of wondering what is going to go belly up next.

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Verified Reviewer New Reviewer

Can not get my camera to work

The power was out due to storms last week. Bbbbnnnbbnnjhugffghkllvv lol vfhnnbcnnhhfersjljfjkljjfhkkljjkkjgfdfhjkkhhk
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#4418207 Review #4418207 is a subjective opinion of poster.
Location
Guntersville, Alabama

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Verified Reviewer New Reviewer

Application for security guard or CCTV operator position

Dear sir/ma , Good morning. I'm iwu Augustine from Nigeria lived in Dubai I'm writing to apply for the position of a CCTV operator or security guard, have four years of experience as a CCTV operator, Hopefully to hear from you sir. Kind regards Augustine
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#4294293 Review #4294293 is a subjective opinion of poster.
Location
Dubai, Dubai
New Reviewer

Change method of payment

Changed billing from a MasterCard to checking account for my monthly monitoring fee. Hope after 20 minutes it has been done correctly. Gentleman was very polite and tried to help but didn't know how to change from a credit card to auto withdrawal from checking. Feel issue resolved. If not next billing may be rejected since I must close my Mastercard account and get a reissue. MasterCard was compromise

User's recommendation: Already did.

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#4290397 Review #4290397 is a subjective opinion of poster.

Did not receive delivery as stated by email

SimpliSafe - Did not receive delivery as stated by email
I found out that I did receive an entry sensor which I did not order. I call them back and they said that they have reordered my video doorbell. Lets see if they can get it right this time. I like the company, but the people that run it are not the sharpest pencils in the drawer.

User's recommendation: As to who to use for your security, go with your heart.

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#4276874 Review #4276874 is a subjective opinion of poster.
Location
El Sobrante, California

Help setup

Very happy with help setting up my system. As slow as I was they hung with me. I am very thankful for that.
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#4268386 Review #4268386 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

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Verified Reviewer New Reviewer

Charges are endless

2.8
While the service they offer is above par, they lack important features like interactive cameras, 360 or even 180 degree cameras, the ability to save or download video and receive notifications without a contract or without a security based contract. On the plus side, I find their app reliable. On the bad side, I had to call in, I was not able to setup on my own.

User's recommendation: Try others first. Always check for subscriptions!

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#4244186 Review #4244186 is a subjective opinion of poster.
Pros
  • One of the best home monitoring systems for residential
Cons
  • Mandatory monthly charges or the system is useles
Loss
$250
Preferred solution
Full refund

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Verified Reviewer New Reviewer

A breaking at my house and I know the name of the two people that were in there for hour and a half and please officers have never contacted me for the information on them. I’ve called him alot

4.8
I'm having a hard time with the Kern county sheriff's they. They are not following up with the person on tape and I have the name of the person on camera. Can't get them to call me back or give me a police report number.
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#4220995 Review #4220995 is a subjective opinion of poster.
Location
Newbury Park, California

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Verified Reviewer Junior Reviewer

Excellent response to my concerns fixed problem in few hours