SimpliSafe
SimpliSafe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SimpliSafe has 2.9 star rating based on 48 customer reviews. Consumers are mostly neutral.
57% of users would likely recommend SimpliSafe to a friend or colleague.
- Rating Distribution
Pros: Affordable, Easy to install, Lousy customer service.
Cons: Bad cusotomer service, Customer service, Customer service is terrible.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SimpliSafe has 2.9 star rating based on 48 customer reviews. Consumers are mostly neutral.
57% of users would likely recommend SimpliSafe to a friend or colleague.
- Rating Distribution
Pros: Affordable, Easy to install, Lousy customer service.
Cons: Bad cusotomer service, Customer service, Customer service is terrible.Recent recommendations regarding this business are as follows: "Go elsewhere for your camera security service", "Stay away from this company especially if you can’t understand broken English", "Don’t do it", "Please don’t leave customer on hold for a long period of time.", "buy simplisafe products from anyone but simplisafe. just be sure the seller has a refund policy before purchasing.".
Most users ask SimpliSafe for the refund as a solution to their issues.
Review authors value the most Exchange, Refund and Cancellation Policy and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top SimpliSafe Reviews
"Disappointed"
The connectivity was an issue from the start. I even went to the extent of adding two Wi-Fi extenders to put near the front and back windows to be closer to...
"Referral Offer Issue"
Made 2 calls about my $200 referral offer and am getting the run around. I should not have to chase this down. Ive been a customer for nearly 20 years. I...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redding, California
Disappointed
The connectivity was an issue from the start. I even went to the extent of adding two Wi-Fi extenders to put near the front and back windows to be closer to the camera, and still had issues with the cameras receiving a signal.
Some days, I received 25+ text messages 'offline/online'.
I was never able to have videos after the 30 days of use. The 1st 30 days, they worked amazingly, but then it was downhill ever since.
- Easy to install
- Rarely had video footage due to lack of connectivity to wi-fi
Preferred solution: Cancellation
User's recommendation: Go elsewhere for your camera security service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Resolved: Difficult to cancel!
Company fixed the issue and I have been provided with apology. Disconnected and it turns out some features work without the subscription
this did not make me happy. I waited on hold for about 10 minutes and then hung up and then call back and I was in a pretty sour mood by then. The phone menu is convoluted in my opinion and on hold music is maddening in a word. I told the first person hey I just want to cancel it.
Do not put me on hold. Do not transfer me to someone else. but they transferred me requires an agent they said so I was already pretty out of shape when I got to the young man. he started to grill me as to why I wanted to cancel the service and I started to explain that was because I was short on money right now and I might just pause it, but he seemed intent on having me fill out this form and Ill admit it.
I lost it. I am so sick of having to go through a process to cancel services that I let all my ire on him. It said something to the fact you can put down in the comments so they can kiss my butt! I was criticizing, the process, not him, but he took it and said, sir sir Im a person too.
I hung up and they canceled the service. Its kind of sad really because until this point it extremely happy with Simply Safe. Theyre a little bit anal retentive about things but you know thats kind of what you want in the security company I suppose now Ill never go back to them. I believe we all need to unite together and make a few rules for ourselves when it comes to dealing with companies that refuse to let you cancel online here they are:
1.
Check the cancellation policy -before- you sign up for something and if its egregious, then look for another choice.
2. Refuse to be put on hold for more than 5 to 10 minutes.
And let the person know that youre going to hang up if you dont get connected in a timely fashion.
3. Dont try with minions if you feel any grief at all, say the magic word manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Referral Offer Issue
Made 2 calls about my $200 referral offer and am getting the run around. I should not have to chase this down.
Ive been a customer for nearly 20 years.
I really hate these overseas call centers. None of the operators speak real English just broken gibberish.
Waiting for the advanced team to resolve the ticket.
So if I didn't call I would never see the $200? What a scam.
- Monitoring center is responsive
- Gibberish english at offshore call center
Preferred solution: My “refer a friend” offer of $200.
User's recommendation: Stay away from this company especially if you can’t understand broken English
Albany, New York
Technical
Luis was of great help. Knowledgeable, intelligent and professional. He helped me solve the problem with base station.
Thank you !
Terre Haute, Indiana
Poor service
I have tried to cancel my service for over a week all I get is the run around was told I could not discontinue service. And if I didnt pay I would be turned over to the credit bureau.
User's recommendation: Don’t do it
Philadelphia, Pennsylvania
I never got help when I call in. I was on hold to long so I hung up. To reset my System
I never got held for the reason I called in. I was on hold for a very long time so then I just hung up.
User's recommendation: Please don’t leave customer on hold for a long period of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lumberton, North Carolina
Resolved: Camera issues
Company fixed the issue and I have been provided with apology. Check of cameras and sensitivity.
It's a crap shoot when you call customer service for help. We tried twice and both times we could not understand the person, they were no help at all!
When we finally told them that we needed someone that we could understand, we were on hold for 10 minutes. Conclusion: Nobody could tell us why our cameras didn't work when people tried to rob us!
They slashed our truck tire and tried to steal our utility trailer 5 ft from our bedroom window. Our dog was a better security system!
User's recommendation: Look for something that works a little better!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Pissed at Customer Service
Try to tell them your Base Station is Fried and you need a replacement or a new one. If they believe you things would move along rather quickly and you would almost be done, but they dont believe you and they have their 'Procedures' even if you have already talked to a CSR for 1 or 2 hours you get to start all over with their 'Procedures'.
So instead of just taking you at your word that its fried they would rather spend an hour or more of your time to play with batteries and a pairing button, but none of it works because its fried. did I mention its fried.
Seems like your not hearing me, Its not lighting up, it does nothing, has new batteries. I am 100% sure its fried,. why would i lie about it being fried, i dont need a 2nd Base Station,.
but I might as a back up since these love to fry when they try to do a wireless download for whatever reason. I have given up on Customer Service after my Ebay Base Station arrives I will see if i can set it up easily..
Shoulndt be a problem as long as it lights up when i plug it in., I know it works,,. DUH!
- Alarm company is fine they call back right away
- Customer service is a joke
Preferred solution: a replacement base station since their wireless download, that everyone says i didnt need, but my keypad says it did,, ended up frying the base station after 5 hours of a supposed download,. 5 hours? It says it should have taken up to an hour at most.
User's recommendation: buy simplisafe products from anyone but simplisafe. just be sure the seller has a refund policy before purchasing.
Sanford, North Carolina
Acquire a new system
Im an existing customer and Im having a hard time getting through to you guys maybe I need to change my company?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Saint Louis, Missouri
Deleting videos
I would like to be able to delete videos on my outdoor camera at my discretion instead of having to wait for 30 days. I live in a circle and there is a LOT of traffic.
Richland, Washington
System not working
New key pad would not connect, rep walk me through adding everything. Great job thanks. You guys are doing great!
Return siren
How do I return our broken siren? Do I need a shipping label. I have it packaged on n your mailer.
803-447-****
Fayetteville, North Carolina
Help resetting SS
I dont know how to fix problem with sensor open. I cant follow the on-line instructions. I want my live person to walk me through it.
User's recommendation: No personal help, on-line only.
Linn, Missouri
Product reliabilty
My system seems to have one item every other month go bad. First door sensor, them siren, then another door sensor, then camera Ann now another door sensor.
Since I dealt with various systems while working as a security system inspector for El Paso County, Colorado this is a joke.
Why does this happen? Estimated replacement time for items gone bad is usually 10 to 14 BUSINESS days.
- It work well
- When it works
- Items fail every other month
Preferred solution: I would like my system to work properly instead of wondering what is going to go belly up next.
User's recommendation: Go with another system.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Indiana
Resolved: Company can not fix system and provide product i pay for
fixed it within 6 hours perfect,owe them apology,Highly recommend them again.Tim Long.
Preferred solution: app fixed or refund and access to my account
User's recommendation: do not pay for or get 2 step multifactor on smart phone.Dont worjk,blocks access to your own account
El Sobrante, California
Did not receive delivery as stated by email
I found out that I did receive an entry sensor which I did not order. I call them back and they said that they have reordered my video doorbell.
Lets see if they can get it right this time. I like the company, but the people that run it are not the sharpest pencils in the drawer.
User's recommendation: As to who to use for your security, go with your heart.
About
SimpliSafe, Inc. is a privately held company which specializes in manufacturing and distribution of home security systems. It was founded by Chad Laurans in 2006. The headquarters is based in Boston, Massachusetts, United States. SimpliSafe offers cameras for houses, apartments, and other commercial properties. There is an online Build My System tool to customize home security system. The company provides the following packages: Ultimate, Master, Classic, Economy, and Starter. SimpliSafe ships the products across the United States. Free delivery option is possible. All security systems have 3-year full warranty. The company accepts returns for a refund within 60 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Order status can be tracked in personal profile on the company website.
SimpliSafe is ranked 23 out of 420 in Security and Protection Services category
USA
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